Conditions of Sale
Conditions of Sale – Please read carefully
THESE ARE OUR CONDITIONS OF SALE AND OUR GUARANTEE. PLEASE READ THEM CAREFULLY AS THEY ARE THE BASIS ON WHICH WE OFFER TO DO BUSINESS WITH YOU
All orders shall be covered by these Terms and Conditions of Sale. The placing of an order constitutes acknowledgement and acceptance of these as part of the contract of sale.
Goods and services are offered subject to availability at the time an order is received. It is the nature of our business that we sell out of some items completely.
All prices are subject to alteration without prior notice. Prices include V.A.T., unless otherwise stated and are quoted subject to collection from the Nursery.
The liability of the seller to pay compensation or damages for any breach is limited to a maximum of the invoiced value of the goods, plants, trees or services at the date of sale.
With order unless by prior arrangement.
Damage or Loss in transit
No responsibility can be accepted by us for goods damaged in transit unless they have been signed for as ˜Not examined” or ˜Damaged” or to that effect.
A written complaint must be made to us, by the buyer, within 7 days of receipt of the goods.
We cannot be held responsible for plants or trees which fail to grow due to causes beyond our control. Plants or trees found not true to name will be replaced where possible, or the invoice value of those plants or trees refunded. No claims for compensation or for damages arising from failures and/or incorrect naming will be accepted.
Our Guarantee To You – Please read carefully.
We hope you will gain many years of pleasure from your new plants. If you are not entirely satisfied with your plants on receipt, please return them to us within 7 days for a full refund of the price of the plants. If, after following our planting and care guide your plants fail, we will:
In the case of ‘container grown’ (deciduous and evergreen) plants purchased in leaf – that die within 60 days from the date they leave the nursery, we will either replace with plants of the same size, subject to availability OR refund the price paid for the plants.
In the case of deciduous ‘bare root’ plants or ‘container grown’ plants purchased during the dormant season – that fail to come into leaf during the first growing season after planting – we will either replace the plants, with plants of the purchased size, subject to availability, during the next bare root season OR refund the price paid for the plants – providing we have been notified of any failures by 31st May. Allow for up to 10% failure of plants from bare root stock (not covered by the guarantee).
In the case of evergreen ‘bare root’ plants – If you are not entirely satisfied with the plants on receipt, please return them to us within 7 days. We will refund the price paid for the plants. After 7 days we regret we cannot entertain any claims should the plants fail.
Allow for up to 10% failure of plants from bare root stock.
Our replacement/refund guarantee does not cover:
- Plants that have not been planted and cared for according to this guide;
- That have been subjected to adverse weather conditions;
- That have been attacked by rodents, animals or disease, subjected to strimmer or lawn mower damage – or similar;
- That have died due to disease
- That have been vandalized
- That have been subjected to drought or water logging or adverse cultural conditions
While we make every effort to ensure plant descriptions and specifications are correct we cannot be held responsible for any unfortunate errors. We will refund the cost of the plant only.
Refunds will only cover the cost of the plants – no other costs will be refunded. No payment will be made for consequential losses or damage.
The above guarantee does not affect your Statutory Rights.
Proof of purchase required for refund.
Click the following link for a copy of our “Planting, Watering Guide & Guarantee” leaflet
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